Contact Center AI → Dialogues → Sorting and filtering

Modified on Tue, 10 Feb at 7:36 AM

'Contact Center AI' dialogs are located on the 'Dialogs' tab. See 'Contact Center AI → Dialogs'.

 

  • Create a view to filter dialogues. To do this, click the + (plus) button and select filters. 

  • Filters by counterparties are also available. 

  • Use the filter in search.


Also see:

Contact Center AI

Contact Center AI → Tags

Contact Center AI → Classifier

Contact Center AI → Speech Analytics

Contact Center AI → Templates

Contact Center AI → Scenarios

Contact Center AI → Statuses


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