- Go to the "Telephony" section >> "Telephony" tab >> left menu "Phone numbers".
- Choose the phone number in the table and in the "Call handling settings" column click on the wrench icon. See “Call handling in Telephony”.
- The "Call handling scheme" will open.
| ⚠️ Warning! To manage calls, the "Call handling" option must be connected. This can be done during the setup process. For more details see How to activate “Call handling” (Call management features). |
Incoming calls can be configured in the "Inbound" tab.
Choose the order of calling end-user devices - simultaneously or in sequence. To do this, click on the pencil icon in the "SIP accounts" field.
- "In sequence" - specify the time interval in seconds after which the customer's call will go to the next SIP account.
- "Simultaneously" - does not require configuration.
If no one answers or everyone is busy, you can use call redirection. See "Telephony redirection settings".
Also see:
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