Statistics for virtual PBX include various reports that allow assessing the efficiency of the communication system, monitoring resource usage, and making data-driven decisions.
The report is available in the “Virtual PBX” >> section of the “Statistics (v2.0)” tab.
Report by extensions provides information on calls made or received from specific subscribers. It includes the number, duration and statuses of calls (Answered and Unanswered), as well as call types - Inbound, Outbound, and Internal.
Report by queues presents information on calls in the waiting queue. It includes the number of calls in the queue, average talk time, and wait time.
Report by extensions with grouping is similar to the report by subscribers but includes additional options for data grouping, such as selecting internal subscribers.
Report by queues with grouping offers information on calls in waiting queues with the option to group data by various parameters, such as call types, time intervals, etc. This helps identify trends and patterns in caller behavior.
Report on average time in queue with grouping displays the average time callers spend in the waiting queue, with the ability to group data by different parameters, aiding in identifying areas requiring improvements in call handling processes.
Report on average wait in queue with grouping analyzes the average wait time for callers in the queue, also with the option to group data by various parameters. This helps identify problematic areas in call handling processes and take measures to improve them.
Also see:
Recommended setup order for VPBX
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