Question-answer

Modified on Tue, 19 Mar 2024 at 01:34 PM

The "Question-answer" option allows you to automatically answer frequently asked customer questions without the participation of an operator.

Advantages:

Reducing the customer's response wait time;
Reducing the load on operators.

The "Question-answer" blocks are located in the "Virtual PBX" section >> "Settings" tab >> left menu "Routing" >> "Question-answer".

⚠️ Warning!

Before setting up the "Question-answer" service, you need to connect the "Speech Synthesis" service. For more details, see ”How to activate Speech Synthesis - Speech-to-Text / Text-to-Speech”.

The option allows:

Play a pre-recorded audio to the calling customer;
Synthesize speech from text;
Voice pre-loaded user variables - name, debt, etc.;
Recognize the answer, offer common answers to questions. For more details, see "How to set up Question-answer".
Depending on the client's answer, the system switches to the appropriate direction of the call scenario.

✅ Note:

You can use Open AI in the Q&A element. For more details, see “How to set up Question-answer”.