The sequence of actions to configure a virtual PBX

Modified on Thu, 18 Apr 2024 at 11:27 AM

After subscribing the virtual PBX, it is necessary to configure it. Initially, the virtual PBX includes a certain number of internal subscribers that require configuration, and one queue.

To work with the virtual PBX, the following settings need to be done:

  1. Purchase the necessary number of telephone numbers from KOMPaaS (if not already done), connect them, and configure them.
  2. Assign internal telephone numbers to the subscribers. For each subscriber, define the necessary settings:
    • Set the telephone number for outgoing routing;
    • Configure call forwarding to other numbers if needed;
    • Configure outgoing call restrictions if needed;
    • Associate the subscriber with a personal account user, providing the subscriber with a certain level of access to the virtual PBX.
  3. Configure virtual faxes.
  4. Create the necessary number of schedules for working and non-working hours. By default, the system includes one schedule - all days, 24/7.
  5. Configure queues. Specify the list of numbers in the queue, the order of their dialing, the interval between dialing attempts, and enable/disable call recording in the queues. If necessary, select announcements and hold music.
  6. Configure the IVR menu.
  7. Configure Blacklist and Favorites lists.
  8. Configure the Call scenarios in the company. Specify the directions to which an incoming call from a customer received on the company's landline number will be forwarded at different stages of routing.
  9. Configure audio files - Voice prompt, Music on hold.
  10. Perform general settings of the virtual PBX - Storing period on server for files, TimeZone selection of the virtual PBX.

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