Chatbots

Chatbots are programs for automating communication with people through messengers, websites, and other communication channels, which allows saving a lot of time and resources. Based on a script - predefined rules and algorithms, they process user requests and provide answers.

Chatbots can be used for various purposes, such as customer service, sales, marketing, etc.

Creating dialogue scenarios through constructors can be a very convenient and simple way to configure a bot, especially for those who have no programming experience.

• Scenarios

  Scenarios are sets of dialogues that define how the bot will respond to user requests. They represent a sequence of steps that the bot must perform to correctly answer a user's question or complete a specific task.

  See more at Chatbots / Scenarios

  Example of a scenario for testing the full functionality of chatbots. 

• Mailing

  Mailing is a mechanism that allows sending messages to users at a specific time or on a specific schedule. It can be used to notify users about new products, discounts, promotions, news, and other important events.

  See more at Chatbots / Mailing
   

• Queues

  Queues are used to control the order in which requests or messages are processed. They are designed to efficiently distribute incoming requests among operators or handlers and ensure the correct sequence of tasks.

  See more at Chatbots / Queues
   

• Variables

  A variable in a chatbot is an object or quantity that takes on a certain number of values and can change its value within the parameters of the scenario.

  See more at Chatbots / Variables
   

• Analytics

  The chatbot analytics allows determining the effectiveness of the chatbot's work to optimize its performance. You also get customer data and can identify the most demanded services and products.

  See more at Chatbots / Analytics
   

• Statistics

  In this section, statistical data is summarized and presented in the form of graphical tables.

  See more at Chatbots / Statistics
   

• Settings

  File storage management.

  See more at Chatbots / Settings