Contact Center AI → Project → Tags

'Tags' — allow you to mark a subscriber to simplify classification, track interactions, and personalize service.

To add a new tag: 

1. Go to ‘Contact Center AI’ → ‘Dialogs’ → ‘Project Settings’ project drop-down menu. 
2. Then select Project and go to the 'Tags' tab. 
3. Click 'Add tag'.

   ✅Note: The number of tags is unlimited.

4. Enter the tag name.
5. Choose the tag color and click 'Save'.
   

• To delete an unused tag, check the box to the left of the status and click the 'Delete' button. 

• Tags are assigned in the 'Dialogs' section.

Also see:

Contact Center AI