Check conditions element

The 'Check conditions' element allows you to check the values of user-defined variables and, depending on their values, route the call through multiple different scenario branches. For example, if a contact's name is available, the contact is addressed by name; if no name is available, the contact is addressed by their position or a general greeting is used.
 

To add the 'Check conditions' element:

1. In the 'Telephony' section → 'Call scenario' tab → on the right, in the sidebar, click the three-dot icon next to the 'Check conditions' element.

2. In the 'Check conditions' modal window, configure the parameters:

   • Value type — variable type;

   • Select variable — the name of the variable to compare;

   • Comparison type — comparison method (=, != for strings and flags; <, <=, >, >=, =, ! = for numbers);

   • Value for comparison — a constant value to compare;

3. Click the 'Save' button.
    

4. Now connect the element to other scenario elements.

• To edit the element, click the gear icon.
  
  

• If none of the conditions are selected, set 'Waiting time in this comparison block, sec', after which the call will be routed to another destination. If 'Waiting time in this comparison block, sec' is set to zero, the 'Internal' element will be the final endpoint of the route.

  ✅Note:	When setting the waiting time, take into account the time required for a call to an external number (the delay when reaching a mobile or satellite network).

    

An example of using the 'Check conditions' element, where, after the survey, the subscriber is routed according to the response.
 

Also see:

Call scenarios

Call Scenario Elements

Call scenario settings