The API element is intended for integrating the voice application with external systems and software interfaces.
API (Application Programming Interface) is a set of protocols, standards, and tools that allow different applications to interact with each other. In the context of calls, the API can be used to transfer call information to another system, such as call recording, voice command processing, etc.
The API can be used to integrate the call application with a CRM system, order management system, accounting system, etc. This allows for process automation and improved customer service quality.
To add an element to the call scenario:
In the Virtual PBX >> section, go to the Settings >> tab, select the Call scenarios menu on the left, and in the right sliding side menu, click on the API element icon.
Select an API request that will provide call data.
Then click the Save button.
Connect the API element with arrows to other elements in the diagram to determine the element's place in the scenario and set the routing direction.
Click Save in the upper right corner of the form.
To edit an element, click the pencil button.
A modal window Edit scenarios item will open.
For more details, see API requests.
Also see:
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