Creating and configuring an AI agent

Creating

In the 'AI Agent' section → 'AI Agent settings' tab → left menu 'All AI Agents':

1. Click the 'Create agent' button.

2. Specify the agent name.

3. Click the 'Save' button.

Configuration

1. Open agent settings by clicking on the block itself or the three-dot menu within it. 

2. Fill in the fields or select from dropdown lists:

   • Tab General Settings:

     • Name — unique agent name for identification in the system.

     • Model — AI model that determines the agent's intelligence and capabilities:

       • gpt-4o-realtime-preview — Flagship model for premium tasks with maximum accuracy and minimum latency.
       • gpt-4o-mini-realtime-preview — Optimized version for balance of speed and cost, suitable for most tasks.

     • Voice — speech generation with unique characteristics:

       • alloy — Neutral technological timbre,
       • ash — Soft calm voice,
       • ballad — Expressive melodic timbre,
       • coral — Bright energetic voice,
       • echo — Clear announcer timbre,
       • sage — Calm confident voice,
       • shimmer — Light airy timbre,
       • verse — Rhetorical expressive voice.

     • Prompt — System instruction defining the AI agent's role, behavior, and communication style. See 'Prompt Creation — Sales Agent'. 

   • Tab Advanced settings:

     • The role of the first message — choose whose behalf the very first message in the dialogue with the user will be composed from.

       • User — The message will imitate a reply from a person addressing the agent.
       • System — The message contains instructions for the agent itself. This is the most important parameter. It defines the agent's role (for example, "You are a friendly support assistant for an online store"), its main tasks, rules of behavior, and communication style. This is a "meta-instruction" that the agent will remember throughout the dialogue.
       • Agent — The message is the AI agent's first response. This is used to immediately start the dialogue with a specific phrase (for example, "Hello! How can I help you?").

     • The text of the first message — text that will be used depending on the selected Role of the first message.

     • Speed — response speed in the user interface.

     • Temperature — parameter controlling randomness and creativity of responses. From 0 to 1, recommended — 0.7. 

     • Speech Detection Settings:

       • Type of speech detection — Algorithm for determining the beginning and end of speech (for example, based on sound energy or ML model).

         • server_vad — mode where audio processing occurs on the server.

       • Delay before start (ms) — Waiting time after the first sound to ensure it's speech, not random noise.

       • Sensitivity threshold — Volume level above which sound is considered speech. The higher, the fewer false triggers from noise.

       • Duration of silence (ms) — Time of continuous silence after which the dialogue is considered completed.

       • Create a response automatically — If enabled, AI will start generating a response immediately after detecting the end of the user's speech, without additional commands. 

     • Speech recognition:

       • Model — choice of algorithm for converting voice to text. Speed and accuracy depend on the model.

         • gpt-4o-transcribe — model from OpenAI based on GPT-4o. Highest accuracy and context understanding. Best handles complex audio (accents, noise, specialized terms). The most advanced model.
         • gpt-4o-mini-transcribe — lightweight and faster version based on GPT-4o Mini. Optimal for most standard tasks. Good balance of speed, cost, and quality.
         • whisper-1 — classic open-source model from OpenAI. Universal operation, good quality for many languages.

       • Prompt — system prompt or context to improve recognition.

       • Language — language in which the user's speech is expected. 

     • Noise reduction:

       • Type of noise reduction— algorithm for filtering background noise.

         • near field — for quiet environments and closely positioned microphone (for example, call center).

         • far field — for noisy rooms and remote microphone (for example, smart speaker in a room). More aggressively suppresses noise. 

   • Tab Functions — add functions created in the 'AI agent' section on the 'Functions' tab. For more details, see 'AI Agent Functions'. 

3. After filling in, click the 'Save' button.

Also see:

‘How to connect the AI agent’

‘AI agent’ element'