‘AI agent’ element

AI agent — an element in the call scenario that uses the OpenAI artificial intelligence model to process conversations with customers.

1. To place the element, go to the 'Telephony' section → 'Voice bot' tab and open or create a call scenario.

2. Click on the three-dot icon next to the 'Ai agent' element.

3. Set the AI agent parameters:

   • Select agent — select a previously created and configured agent in the 'Ai agent' → 'Ai Agent settings' → 'All AI Agents' section.
   • Notification Before Connecting to an Agent — notification to the caller before the call connects to the agent.
   • Client inactivity timeout, sec — how long the agent waits for the client's response before ending the conversation or transferring it to an operator.

4. Click the 'Save' button. 

5. Connect the element with other elements of the scenario.

• To edit the parameters of an already placed element, click on the three-dot icon on the element itself, then on the gear icon. 

• In the 'Timeout' modal window, set 'Call waiting time, sec' if necessary.

Also see:

'Creating and configuring the AI agent'