Call recording

The "Call Recording" service allows recording of all incoming calls to the virtual PBX (Private Branch Exchange). This can be useful for the following scenarios:

• Preventing leakage of confidential information.
• Monitoring the quality of customer telephone service.
• Providing opportunities for staff training using real examples of successful telephone negotiations.
• Utilizing call recordings as substantial evidence in resolving disputed situations.

Moreover, not only conversations but also everything in the call route, such as IVR (Interactive Voice Response) pre-recorded messages, can be recorded.

To set up the service, see "How to enable Call Recording”.

The company administrator marks the recording flag for the required subscribers. For more details, refer to "Setting up call recording".

Subsequently, the administrator can access information regarding call recordings, view and listen to recordings, and download them to their computer. For further details, see “Access to Call Records".

Call recordings are accessible to the administrator through a personal account, accessed via login and password. The administrator can conveniently search for calls and recordings by subscriber or queue within a specified time period.

Recordings are available for playback in MP3 format. The storage duration on the server depends on the settings configured by the administrator, ranging from 1 day to indefinitely.

Disk space included in the subscription fee is utilized for storing calls and recordings. Additional disk space can be acquired if needed, without interrupting the recording process.

See also:

Call categories

How to assign a tag to a call

Transcribe calls