Call Forwarding (redirect call) setup

Incoming calls can be automatically transferred to another direction. You can configure forwarding to an internal, external, mobile subscriber, to a queue, to a call script, to any employee telephone number (mobile or landline) not previously specified in the virtual PBX. After the client's call arrives at the subscriber's extension number, it will be automatically forwarded to the specified direction.

For example, it is possible to route a call to a call script through a queue and to a voice mailbox.

To set up forwarding, you can track it in "Virtual PBX" >> "Settings" >> "Extension numbers"  >> "Call Forwarding" tab.

The Virtual PBX provides function redirection of incoming calls to other destinations.

Description

Destinations, which available to forwarding:

• An external phone number (any operator's mobile or landline number);
• A queue;
• An extension number;
• An external subscriber;
• A mobile number.

Redirect condition types: 

1. Unconditional. In this case all incoming calls will be redirected to selected destination.
2. When no answer. Call will be redirected when your phone is free, but you can't answer.
3. When busy.
4. When unavailable.

See also in the article "Virtual PBX" >> "Settings" >> "Dial plan" >> "Extension numbers".

Setup

Click Settings tab in top menu, then "Dial plan" >> "Extension numbers".

Select an extension in the list and click Call forwarding tab below.

All redirection types are disabled by default. To enable a condition, select other destination from list. 

Select either extension or queue or phone number according your choice.

Advanced setup

You can choose a variant of display incoming number. Select on checkbox "Show redirected caller's phone number" to display incoming subscriber number. Else, select off this one to display extension number.

Example