How to Assign a Tag to a Call

Modified on Mon, 22 Jan at 2:28 PM

Go to the "Virtual PBX" >> tab "Settings" >> left menu "Call Scripts".

⚠️ Attention!

The "Speech Synthesis" option must be enabled in the PBX.

In the script, select the "Question - Answer" element. Click on the pencil to edit the element settings.
In the opened window, check the option "Use the block's answer as call tagging".
Click the "Save" button.
To edit the answers, click on one of the answers in the script element.
In the opened window, you can add a new answer using the plus button or edit the existing ones.
Click the "Apply" button.

Now, after the caller says one of the keywords specified in the column "Accepted recognition and synonyms (list of words, phrases separated by commas)", this word will be added to the "Virtual PBX" >> right menu "All Calls" >> tab "Calls (beta)" in the "Call Tag" column.

Also see:

"Assigning a Tag to a Call"